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Demand Manager

  • By Weronika Drwila
  • 17 August 2022

Your reponsibilites

  • The principal responsibility of the Demand Manager category is to manage the analysis of processes in client company and to oversee and manage all or some of the associated activities during change implementation.
  • Responsibilities will include some or all of the following:
    • Facilitating capturing, analysing and documenting of business process (including IT processes)
    • Designing of solutions or change interventions
    • Managing change activities which can include diverse tasks such as timeline planning to stakeholder engagement
    • Devising change interventions such as training and communication
    • Managing the tracking and documenting progress and managing status reporting
    • Implementing solutions
    • Managing support staff, ensuring resources are utilised effectively and resource supply meets demand Execute the Demand Management function engaging with, receiving, and assessing new demands on the services of the DAO, driving the performance of the global team to manage end to end demand process
  • Provide comprehensive briefings on the capabilities and supporting processes of engaging with DAO area, acting as a ‘Front Door’ to new and existing stakeholder groups wishing to engage with the data solutions
  • Communicate and facilitate the Demand Management process for capturing new demand into the DAO group to a wide range of stakeholder groups.
  • Work with requestors to ensure that complete and clear business requirements are articulated in order to provide the best opportunity for a timely and appropriate response
  • Build and track KPIs and KRI to provide management team transparent view of the work backlog, resourcing requirements and help aid decision making and risk mitigation 
  • Leveraging an in-depth understanding of the capabilities support the initial assessment of demand and decisions on the response and assignment to the most appropriate delivery team.
  • Conduct regular book of work reviews with delivery teams to monitor and support the continued progress of demand through the process, identifying and resolving challenges, and maintaining good communications with the requesting teams.
  • Support the delivery teams on the use and updating of demand related information on the demand and delivery management workflow tooling
  • Support authoring and publishing procedural documentation, training material, and maintain best practice guidance on the Knowledge Management Platform
  • Support the creation and delivery of a clear and agreed demand book of work 
  • Manage the Single Front Door for data and analytics demands coming from various Businesses / customers / functions whilst collaborating with DAO stakeholders and Delivery teams
  • Maintaining a high level of engagement with key customers and balance business demands against quality targets
  • Identifying and joining together similar demands to drive synergy and reuse of solutions thereby enabling consistency and accelerated delivery.


Skills & experience we require

  • Good understanding of the project lifecycle, with proven track of record of delivering End to End Change including benefits realisation
  • Understanding of how change drives benefits for the company, its customers and other stakeholders
  • Good understanding of commercial company business model – i.e. the customer proposition, the channels and operations, and the key financial performance drivers
  • Excellent organizational and planning skills in order to cope with multiple large-scale responsibilities
  • Outstanding knowledge of business change – functionally, operationally and financially
  • Proven experience of positive, challenging interactions with senior management
  • Proven ability in working across multi-disciplinary and multi-cultural diverse work environments
  • Ability to gather and understand change requirements and translate them into meaningful business terms
  • Facilitation of requirements gathering
  • Documentation of solution design



  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave


Note: Prepare your CV in English (PDF), fill in the form and apply! 🙂

Please include in your CV the following clause necessary for the recruitment process:

“I agree to the processing of personal data that I have made available voluntarily in the recruitment process by the Administrator of personal data, i.e. Dotcommunity Spółka z ograniczoną odpowiedzialnością [Ltd.] based in Cracow, 15 Żabiniec Street, 31-215 Cracow, registered in Poland, the Cracow’s District Court – Śródmieście, XI Commercial Division of the National Court Register under number 0000468484, VAT number: 9452174499, (“Dotcommunity”) in order to carry out the recruitment process for the Demand Manager position on the basis of Art.6 item 1a of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)”


Dotcommunity jest zarejestrowana w Rejestrze agencji zatrudnienia (KRAZ) pod numerem 9904.