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Dynamics 365 Functional Consultant

  • By Barbara Rusek
  • 12 September 2022


Global Banking & Commercial Banking have chosen Microsoft Dynamics 365 as the core customer relationship management (CRM) platform, which it is rolling out across ~60 countries. As a D365 Functional Consultant you will be working closely and effectively with our customers and responsible for reviewing clients’ business process, providing solid analysis, assessing solutions and advising our customers on how to best meet their goals.


  • Participates in every aspect of the solution implementation from analyzing the customer’s business requirements to configuring and testing the Microsoft Dynamics application to meet the customer’s needs

  • Collaborates with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current business processes and identifying opportunities for improvements

  • Provides in-depth knowledge of the Microsoft Dynamics application and evaluates the customer’s business processes against the standard Microsoft Dynamics functionality

  • Fully utilizes Microsoft Technology and ALM stack (VSTS, PowerApps etc)

  • Provides ongoing input to the delivery practice through suggestions and implementations of practice improvements

  • Responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected

  • Responsible for configuring and customizing the Microsoft Dynamics application to achieve the customer’s business requirements

  • Responsible for conducting acceptance testing and training customer resources to successfully use and maintain the Microsoft Dynamics application


  • Senior level consulting experience in Microsoft Dynamics application with focus on business modeling and solutions implementation

  • Candidate should have at least 4+ years of Microsoft Dynamics D365 F&O implementation experience and have participated in a minimum of 3 complete life cycle implementations

  • Good understanding of existing Microsoft ALM stack and experience using it

  • Ability to use VSTS/TFS as a consulting task tracking tool

  • Complete understanding and following Process-driven implementation approach

  • Demonstrated ability to:
         – Analyze and understand business problems
    – Apply high-level solution architecture and design (Functional and/or Technical)
    – Analyze, understand, and dissect business processes and re-engineer with best practices
    – Document and capture business requirements and processes properly
    – Model data and processes
    – Conduct workshops and training sessions
    – Plan and carry out system and user acceptance testing
    – Provide professional support
  • Familiar and experienced in:
    – Core application functionality
    – Application technology stack
    – Implementation Methodology
    – Deep Industry Knowledge and Best practices
  • Working knowledge of process development and industry specific best practices
  • High degree of insight and analytical skill
  • Ability to work independently, prioritize and solve problems proactively
  • Creative problem solving and conflict resolution
  • Excellent facilitation, discovery, analysis, and prototyping skills
  • Team-oriented; willing to align work with team’s priorities and goals
  • Creates high-quality deliverables
  • Excellent communication, presentation, training, client relationship and analytical skills
  • Places emphasis on project value and client satisfaction
  • Successful completion of applicable product certification exams


  • Be part of dynamic IT environment
  • Parking few minutes away from the office,
  • Relax room (with massage chairs and area for yoga/stretch)
  • On-site medical consultations in the office,
  • Childcare policy,
  • Bicycle racks in the underground garage and around the office; showers dedicated to cyclists,
  • Game room (with Xbox, PS consoles and foosball table),
  • Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport,
  • Work and Learn from teams with mature process and tools to ensure the best in class deliverables

Note: Prepare your CV in English (PDF), fill in the form and apply! 🙂

Please include in your CV the following clause necessary for the recruitment process: 

I agree to the processing of personal data that I have made available voluntarily in the recruitment process by the Administrator of personal data, i.e. Dotcommunity Spółka z ograniczoną odpowiedzialnością [Ltd.] based in Cracow, 15 Żabiniec Street, 31-215 Cracow, registered in Poland, the Cracow’s District Court – Śródmieście, XI Commercial Division of the National Court Register under number 0000468484, VAT number: 9452174499, (“Dotcommunity”) in order to carry out the recruitment process for the Dynamics 365 Functional Consultant position on the basis of Art.6 item 1a of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)