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Portfolio Services Manager

  • By Paulina Motowidlo
  • 21 November 2022

Our client is one of the world’s largest banking and financial services organisations. Their global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.


The Portfolio Services Manager is part of the Central Portfolio Project Management Office (PMO) of the WPB Change Portfolio

The activities of the PMO are broadly centralized around the Portfolio Governance, Assurance, Reporting, Value Stream Investment Management and Change Management. This role will act as a source of guidance in supporting the Value Stream Leads for making strategic decisions. This role is responsible for ensuring adherence to the company’s Change Framework, using the standard portfolio management tools aligned to the groups Strategic Tooling Spine such as Clarity, JIRA, Rally, and working closely with their colleagues the WPB Transformation team.


Your responsibilities
  • Monitor & Control, Report the delivery of VS outcomes within the portfolio

  • Drive QBR Rhythms. Co-ordinate & prepare materials for key portfolio level ceremonies.

  • Design & manage delivery dashboards for insightful visualisation of flow of VS/ regions to support decision-making.

  • Ensure data is accurate and reporting the latest status for all the key parameters (VS, SVS)

  • Facilitate adherence of Change control around investment planning, scope, OKRs, features/capabilities

  • Ensure the portfolio delivery pipeline is connected with financials and within capacity

  • Collect & report thematic learnings from retrospectives to ensure cross implementation

  • Monitor & Control, Report financial guardrails, ensure controls are in place and variances are tracked

  • Monitor & Control, Report resource capacity pattern

  • Provide holistic view of the portfolio’s financial performance and ensure those are in line with defined portfolio strategy, customer & business outcomes and OKRs

  • Manages Value Stream Risks and Issues through appropriate tracking and involving key members of the transformation team as appropriate

  • Maintain continuous improvement plans to support the new Ways of Operating.

  • Act as an SME in case of tooling migration, etc.

  • Ensure compliance to company’s Change Framework and bank standards

  • Manage any PMO Analysts in the team to ensure they deliver quality work and meet the expectations of the programme



Soft Skills:

  • Solid stakeholder management skills with a consultative approach to engaging with internal clients

  • A strong team player, proven team leadership potential

  • Strong planning and organizing, ability to see the big picture

  • Good written and verbal communication skills

  • Strong attention to details and technicalities

Hard Skills:

  • Master’s or Bachelor’s degree

  • 8-12 years of proven work experience as a Project Management Officer or similar role in product/ services organisations

  • Knowledge of industry standards in programme, portfolio management

  • Strong Knowledge of Microsoft Office (Excel, PowerPoint, Word), PPM Tools, Collaboration tools

  • Working knowledge of coordinating projects run in Agile methodologies

  • Excellent organizational and technical abilities

  • Good interpersonal and multi-tasking skills

  • Relevant training and/or certifications as a Project Management Officer


What they offer
  • Stable and interesting job in a professional team with international exposure,

  • Continuous learning, mentoring, professional development and qualifications

  • Strong support in progressing your career, both locally and/or internationally,

  • An organization that cares for your and others Wellbeing

  • Diversity and Inclusion

  • Connecting with colleagues through global employee networks (ERGs) and local common interest groups


Note: Prepare your CV in English (PDF), fill in the form and apply! 🙂

Please include in your CV the following clause necessary for the recruitment process:

“I agree to the processing of personal data that I have made available voluntarily in the recruitment process by the Administrator of personal data, i.e. Dotcommunity Spółka z ograniczoną odpowiedzialnością [Ltd.] based in Cracow, 15 Żabiniec Street, 31-215 Cracow, registered in Poland, the Cracow’s District Court – Śródmieście, XI Commercial Division of the National Court Register under number 0000468484, VAT number: 9452174499, (“Dotcommunity”) in order to carry out the recruitment process for the Portfolio Services Manager position on the basis of Art.6 item 1a of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)”


    Dotcommunity jest zarejestrowana w Rejestrze agencji zatrudnienia (KRAZ) pod numerem 9904.