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Digital – Business Analyst

  • By Agnieszka Gabzdyl
  • 4 October 2021

Your responsibilities

• They are seeking a Digital Analyst who will help drive the development and optimisation of “best in class” digital products within the company. This individual will need to be an outstanding communicator, analytical thinker and detailed problem solver. They’re looking for a candidate who will be able to support the Product team, its stakeholders and 3rd party partners throughout the product lifecycle: from inception through to post-live optimisation.

• The role forms part of the team that owns the key client-facing digital channels (Browser & Mobile apps) for Private Banking clients ensuring that new digital products are seamlessly integrated and new features are delivered to meet and exceed client and business expectations.

• This individual will be responsible for working “hand-in-hand” with a Product Owner to incubate, validate and elaborate requirements. They will champion a user- centred approach to product development and support the process using valuable insight into business processes, data and systems analysis.

• They expect this individual to proactively seek answers and convey complex ideas to the project team and wider stakeholders as needed. This will require a natural curiosity as well as the ability to identify and consult with peers, colleagues and domain specialists to address the task(s) in hand.

Key accountabilities

• Support digital product definition, elaborate requirements and establish measurement approaches forthe target solution(s)

• Working with the product team and business to understand high level requirements, taking an active role in understanding core problem statements and business drivers

• Input into Business Case preparation, providing context and data to underpin assumptions

• Working with the Product Owner providing them with information to validate the initial feasibility of product ideas

• Drive and own the definition of requirements, working with the Product Owner and development teams (creative/ UX/ technology) to create user stories ready for development

• Provide sufficient detail within the high level requirements to facilitate initial estimation and sizing

• Develop and implement measurement and actionable metrics into requirements

• Provide the Product Owner with data and insight as needed to support their decision making processes

• Gather, validate and iterate regional stakeholders requirements providing the necessary insight (business, data, technical) to the Product and project team where needed

• Help to develop “definitions of done”, acceptance criteria and test cases where necessary

• Reflect the legal, cross border and regulatory requirements into digital product design as required

• Working within multi-disciplinary agile teams to deliver excellent new products and/or iterations to existing products to meet user needs

• Participating in core agile ceremonies as needed

• Working with the Product team to ensure that the overall solution design delivers against the benefits realisation plan

• Respond, react and monitor change and transition within the product lifecycle

• Underpin the delivery and iteration of digital services through effective analysis of qualitative and

quantitative user data

• Monitor and report on MI gathered from digital products


• Outstanding communication skills

• The ability to translate of complex business ideas and processes into clear- user-led requirements/ stories

• Creativity, tenacity and logical problem solving/curiosity

• Have very strong analytical and problem solving abilities as well as an excellent attention to detail

• The ability to make clear judgements based on a range of factors e.g. commercials, risk, customer experience; determine the implications and make recommendations as needed. To do this you will need to be comfortable in identifying the data needed to justify decisions and present this accordingly

• Comfort moving seamlessly between the micro detail of requirement gathering and the strategic view of digital strategy

• A flexible and adaptive approach to selecting and using the best tool(s) for different tasks and goals

• High levels of resilience and self-motivation

• Good relationship management skills to satisfy a wide range of internal and external stakeholders

• A highly collaborative approach, recognising your specialist role within a larger programme of work amongst other individuals’ roles and responsibilities

• Happy to be flexible to attend conference calls with global teams as required

• Open to occasional travel as required

• Undergraduate or higher qualification

What they offer

  •  Friendly and welcoming culture
  • Access to professional training and professional qualifications
  • Strong support in professional development of  people to enable them progressing their careers both locally and/or internationally
  • Consistent scope of responsibilities
  • Private health care, employees’ benefit

Note: Prepare your CV in English (PDF), fill in the form, and apply! 🙂
Please include in your CV the following clause necessary for the recruitment process:

I agree to the processing of personal data that I have made available voluntarily in the recruitment process by the Administrator of personal data, i.e. Dotcommunity Spółka z ograniczoną odpowiedzialnością [Ltd.] based in Cracow, 15 Żabiniec Street, 31-215 Cracow, registered in Poland, the Cracow’s District Court – Śródmieście, XI Commercial Division of the National Court Register under number 0000468484, VAT number: 9452174499, (“Dotcommunity”) in order to carry out the recruitment process for the Digital – Business Analyst position on the basis of Art.6 item 1a of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)

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