This role resides in one of the newly established IT Infrastructure Delivery agile engineering pods within the End User as a Platform (EUaaS) platform. The intent of these new engineering pods is to provide a first-class user experience to company staff, adding increased levels of automation and cloud-based management to our EUaaS platform. Our ambition is to deliver an industry-leading platform: Highly automated, highly self-service, highly secure, highly resilient, and highly mobile. We will do this by developing world-class automation and integrating with the wider company infrastructure environment, through the activities of the agile engineering pods.
.
YOUR RESPONSIBILITIES
- Work as part of the Product Management practice, ensuring the Product Management governance is applied within the pod and that relevant pod information is passed to the Product Management practice.
- Full responsibility for product life cycle, “cradle to grave” ownership. Should include:
- Understanding of estate globally
- Awareness of customer impacting issues
- In conjunction with Customer Experience team:
- ongoing awareness of adoption volumes and usage metrics, adopt a “sustain the change” approach
- Responsibility for contributing to all supporting product documentation for their assigned products
- Engagement at senior stakeholder level including Business, IT and external
Full responsibility for the strategy covering their entire portfolio
Providing guidance and a point of escalation for products within their portfolio - Be part of a team that performs sustainable continuous improvement, identifying and removing organizational barriers affecting the team, processes and products owned
.
SKILLS & EXPERIENCE THEY REQUIRE
- Experience of performing a product management role
- Experience of working as part of an agile infrastructure development team
- Strong interpersonal skills – ability to influence, lead and drive teams to deliver, good judgement, assertiveness, high level of communication skills to achieve effective stakeholder management, build consultative relationships, and ability to collaborate directly with a variety of clients (business, development, compliance, etc.)
- Good organizational, oral and written communication skills
.
WHAT THEY OFFER
- Working in an international team within an international environment and daily interaction with customers, colleagues and providers in various countries.
- Flexible work and optional remote working
- A highly standardized IT environment, using the latest technologies.
.
