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Senior Software Developer [Zendesk, Ada Support]

  • By Katarzyna Kwarciana
  • 16 May 2022

The company is a large multinational family-owned consumer goods company and the leading direct selling company worldwide. The client offers more than 450 high-quality products and innovative solutions in the categories of nutrition, beauty, and home care exclusively through independent distributors and the own webshop. The company was founded in 1959 in Ada, United States, and operates in more than 100 countries generating revenue of 8.1 billion USD in 2020. The company top-selling brands are Nutrilite™ vitamin, mineral, and dietary supplements, ARTISTRY™ skincare and color cosmetics, and eSpring™ water treatment systems.

What you’ll do:
  • Develop, implement and maintain their customer care and social listening applications
  • Conceptual development and further improvement of both front-end and back-end systems
  • Rest API development
  • Integrations (Zendesk, Ada Support)
  • Production support for the products the team owns
  • Lead inter-departmental project teams and complex projects
  • Monitor/recommend group priorities
  • Support cross-functional clients & multiple business disciplines
  • Work in global Agile team
What you’ll need:
  • Bachelor’s Degree in Computer Science, Computer Engineering or related fields
  • Min. 3-5 years of experience in full stack software development, delivery, and support
  • Development experience on both User Interface & backend services using Oauth2, SAML, OIDC
  • Experience linking back-end system to Zendesk Apps and Ada Chatbot or similar solutions
  • Experience or exposure with AWS and other zero code platforms
  • Thorough knowledge of technologies, including JavaScript, Java/Spring, Angular, VueJs, TypeScript, Redux, AWS – Lambda, API Gateway, Kinesis, SQS, SNS, SES, DynamoDB, Git
  • Strong familiarity and experience with leveraging and developing Rest API’s
  • Experience in Agile delivery practices
  • Some exposure to Agile methodologies and DevOps
  • Team work ability and readiness to collaborate in international team
  • Excellent resource control skills
  • Excellent problem solving and troubleshooting skills. Able to consider the impacts of decisions both short-term and long-term. Thereafter, proactively initiate action to prevent problems from happening.
What can you expect from they?
  • Online recruitment process
  • Home Office & Flexible Working Hours
  • Private medical care in LuxMed Group
  • MyBenefit Cafeteria Platform (with Multisport card available)
  • Group Life Insurance after probation period
  • Additional day off for your Birthday
  • Additional two days off per year for voluntary activities of your choice
  • Employee discount for high-quality products
  • Annual Bonus depending on the yearly company and individual performance
  • Various portfolio of internal&external training: professional certifications, access to the e-learning platform.
  • Language courses co-financed by us
  • Possibility of growth inside of the organization
  • International team environment
  • Relocation package for candidates outside Poland
  • Numerous company events and office initiatives
  • Family atmosphere with no formal dress-code
  • Attractive office location in the heart of Krakow (High 5ive, Pawia street)

Note: Prepare your CV in English (PDF), fill in the form and apply! 

Please include in your CV the following clause necessary for the recruitment process 

I agree to the processing of personal data that I have made available voluntarily in the recruitment process by the Administrator of personal data, i.e. Dotcommunity Spółka z ograniczoną odpowiedzialnością [Ltd.] based in Cracow, 15 Żabiniec Street, 31-215 Cracow, registered in Poland, the Cracow’s District Court – Śródmieście, XI Commercial Division of the National Court Register under number 0000468484, VAT number: 9452174499, (“Dotcommunity”) in order to carry out the recruitment process for the Senior Software Developer [Zendesk, Ada Support] position on the basis of Art.6 item 1a of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

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