Overview:

Join our client who is a global leader in the financial services industry and a FTSE250 company! They’re currently recruiting for a Trading Services Analyst with a genuine interest in learning more about the financial markets. They’ll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding.

As a Trading Services Analyst, your role will be to help deliver world-class and industry-leading support to their global client base. They’re looking for people with a passion for providing excellent client service and who have an interest in learning more about financial markets.

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About the company:

Our client is a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? They’ve snapped up many awards for their top-class platforms, forward-thinking products, and incredible employee experiences.

They believe in financial freedom. And their purpose is to help ambitious people achieve it. Around 400,000 people use their groundbreaking technology and forward-thinking platforms to trade the financial products they know and love.

They have offices in 18 countries. When you join to the Group of our client, you’ll have the chance to work across multiple brands, with people all over the world. Join them for an exciting future and let’s innovate together!

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What you’ll do:

They’ll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding.

Your scope of duties will be focused on:

• Providing front-line support to the clients across phone, email, web chat, and social media
• Answering queries from the client base on all of the company’s products and platforms
• Resolving trade queries and disputes
• Dealing and executing trades for the clients over the phone (after a relevant training) – this is execution-only dealing (they do not give any trading advice)
• Providing clients with technical support with our front-end platforms and chart packages
• Conducting audit checks and client administration tasks
• Participating in and running various local and international projects or initiatives

In doing so, you’ll gain a strong understanding of financial markets, stock exchanges, macro-economic events and various financial instruments (stocks and derivatives).

You’ll also benefit from exposure to a vibrant, commercially driven environment, with development opportunities encompassing everything from client reactivation and retention, premium client service, Trading Services specialisms, as well as dealing and managerial roles.

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Who they’re looking for:

You’re curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You’re also a confident, creative thinker with a knack for innovating. You know every problem has a solution. Here, you can try new ideas, and lead the way in creating inspiring experiences for the clients and everyone around you.

They don’t fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, they might not be for you. But, if you have the energy and you can stand behind what they believe in, let’s raise the bar them.

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What you’ll need for this role:

You don’t need a background in finance to apply although this is desirable. They’ll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding. What you will need is a genuine interest in working in financial markets and client services, along with motivation levels as impressive as your aptitude for numbers and attention to detail – plus:

• A degree-level education
• Fluency in primary support language: German (written and spoken)
• Fluent competency in English (verbal and written)
• Excellent interpersonal and communication skills
• A logical and analytical approach to problem solving
• Confidence to employ basic maths skills, particularly mental arithmetic
• Strong organisational and time management skills
• Ability to work under pressure
• Literacy in MS Office

Desirable:

• Experience of working within a financial environment, or experience of working in a client servicing team or sales
• Good working knowledge of any additional European language, would all be a distinct advantage

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How you’ll grow:

When you join our client’s Group, they want you to have more than a job – they want you to have a career. And you can. If you spot an opportunity, they want you to chase it. Stretch yourself, challenge your self-beliefs, and go for the things you dream of. With internal and external learning opportunities, and the tools to help you skyrocket to success, they’ll support you all the way. And these opportunities truly are endless because they have some bold targets. They plan to expand their global presence, increase revenue growth, and ultimately deliver the world’s best trading experience. They’d love to have you along for the ride.

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The perks:

It really is more than a job. They’ll recognise your talent and make sure that you can still have a life – at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on:

• Home office equipment reimbursement
• Annual financial bonus
• Private medical cover for you and your family/partner (Medicover)
• Multikafeteria system (you can choose a multisport card, vouchers, etc.)
• Life insurance (Generali)
• An annual budget for organizing events & projects that foster an open, diverse, and inclusive culture
• Career-focused technical and leadership training in-class and online, incl. unlimited access to the LinkedIn Learning platform
• Well-being events as well as Employee Assistance Programme
• Summer picnic, New Year party and other social events
• 3 additional days off a year – 1 to celebrate your Birthday and 2 for voluntary work

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Where you’ll work:

Or client follows a hybrid working model; they reckon it’s the best of both worlds. This model also feeds into their secret ingredients for innovation: diversity, flexibility, and close connection. Plus, you’ll be welcomed into a diverse and inclusive workforce with a lot of creative energy.

Ask their employees what their favourite thing is about working at this company, and you’ll hear an echo of ‘our culture’! The things that make you, can bring a fresh perspective or new skill to their business. That’s why they welcome people from various walks of life; and anyone who wants to help them realise their vision and strategy. So, if you’re keen to connect with thier values, and lead the charge on innovation, you know what to do.

While your office will be in Kraków, Poland, you’ll be working with the global Trading Services team, located around the world in London, Chicago, Melbourne, Johannesburg, Singapore, Dubai and Bangalore.

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Note: Prepare your CV in English (PDF), fill in the form, and apply! 🙂

Dotcommunity is registered in the Register of employment agencies (KRAZ) under number 9904.