What you’ll do

Your scope of duties will be focused on:

• Providing front line support to our clients across phone, email, web chat and social media
• Answering queries from our client base on all of our products and platforms Resolving trade queries and disputes
• Dealing and executing trades for our clients over the phone (after a relevant training) – this is execution-only dealing (we do not give any trading advice) Providing clients with technical support with our front-end platforms and chart packages
• Conducting audit checks and client administration tasks
• Participating in and running various local and international projects or initiatives. In doing so, you’ll gain a strong understanding of financial markets, stock exchanges, macro-economic events and various financial instruments (stocks and derivatives).

You’ll also benefit from exposure to a vibrant, commercially driven environment, with development opportunities encompassing everything from client reactivation and retention, premium client service, Trading Services specialisms, as well as dealing.

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What you’ll need for this role

You don’t need a background in finance to apply although this is highly desirable. We’ll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding. What you will need is a genuine interest in working in financial markets and client services, along with motivation levels as impressive as your aptitude for numbers and attention to detail – plus:

• A degree-level education
• Fluency in primary support languages: French
• Fluent competency in English (written and spoken)
• Excellent interpersonal and communication skills
• A logical and analytical approach to problem solving
• Confidence to employ basic maths skills, particularly mental arithmetic
• Strong organisational and time management skills
• Ability to work under pressure
• Literacy in MS Office

Desirable:

• Experience of working within a financial or banking environment, or experience of working in a client servicing team or sales
• Good working knowledge of any additional European language would be a distinct advantage.

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How you’ll grow

When you join clients company, we want you to have more than a job – we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of. With internal and external learning opportunities, and the tools to help you skyrocket to success, we’ll support you all the way.

And these opportunities truly are endless because we have some bold targets. We plan to expand our global presence, increase revenue growth, and ultimately deliver the world’s best trading experience. We’d love to have you along for the ride.

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Where you’ll work

We follow a hybrid working model; we reckon it’s the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection. Plus, you’ll be welcomed into a diverse and inclusive workforce with a lot of creative energy.

Ask our employees what their favorite thing is about working at client’s company, and you’ll hear an echo of ‘our culture’! That’s because you can come to work as your authentic self. The things that make you, you – like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity – can bring a fresh perspective or new skill to our business.

That’s why we welcome people from various walks of life; and anyone who wants to help us realize our vision and strategy.

So, if you’re keen to connect with our values, and lead the charge on innovation, you know what to do..

While your office will be in Kraków, Poland, you’ll be working with the global Trading Services team, located around the world in London, Chicago, Melbourne, Johannesburg, Singapore, Dubai and Bangalore.

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The perks

It really is more than a job. They’ll recognise your talent and make sure that you can still have a life – at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on:

• Home office equipment reimbursement
• Annual financial bonus
• Private medical cover for you and your family/partner (Medicover)
• Multikafeteria system (you can choose a multisport card, vouchers, etc.)
• Life insurance (Generali)
• An annual budget for organizing events & projects that foster an open, diverse, and inclusive culture
• Career-focused technical and leadership training in-class and online, incl. unlimited access to the LinkedIn Learning platform
• Well-being events as well as Employee Assistance Programme
• Summer picnic, New Year party and other social events
• 3 additional days off a year – 1 to celebrate your Birthday and 2 for voluntary work
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Note: Prepare your CV in English (PDF), fill in the form, and apply! 

Dotcommunity is registered in the Register of employment agencies (KRAZ) under number 9904.