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RPA Process Controller

  • By Paulina Motowidlo
  • 5 October 2022

Our client is one of the world’s largest banking and financial services organisations. Their global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.


Your responsibilities 

  • The RPA live environment (running processes, maintaining resource PCs, viewing logs etc)

  • Case Management, managing and allocating process workloads

  • Managing and investigating exceptions (Business and System Exceptions)

  • Liaising with Business, IT & Production Support teams to triage and resolve issues

  • Problem solving issues that arise in day to day running of RPA processes and assisting in the provision of timely responses and solutions as required

  • Acting as first line support for live process issues

  • Working with the Digital Operations Centre (DOC) lead in issue management to organise working group, conference calls and actions through to issue resolution

  • Understanding of RPA technologies, the operational processes and when RPA should be used (desirable)

  • Knowledge of the enterprise’s business operations

  • Previous experience within RPA (+6 months) (desirable)

  • Previous experience of Blue Prism (or other Automation tools)

  • Proven track record in a similar role would be advantageous

  • The role requires an articulate individual; comfortable dealing with management

  • Strong written and verbal communication skills required

  • Excellent interpersonal skills required

  • Must be well organised and able to multi-task effectively and efficiently

  • Experience in negotiation and conflict management

  • Ability to problem solve, clearly articulate requirements, and implement and drive change

  • Energy, enthusiasm, and drive


What they offer

  • Stable job in professional team

  • Interesting path of career in an international organization

  • Consistent scope of responsibilities

  • Private health care, employees’ benefits


Note: Prepare your CV in English (PDF), fill in the form and apply! 🙂

Please include in your CV the following clause necessary for the recruitment process:

“I agree to the processing of personal data that I have made available voluntarily in the recruitment process by the Administrator of personal data, i.e. Dotcommunity Spółka z ograniczoną odpowiedzialnością [Ltd.] based in Cracow, 15 Żabiniec Street, 31-215 Cracow, registered in Poland, the Cracow’s District Court – Śródmieście, XI Commercial Division of the National Court Register under number 0000468484, VAT number: 9452174499, (“Dotcommunity”) in order to carry out the recruitment process for the RPA Process Controller position on the basis of Art.6 item 1a of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)”


    Dotcommunity jest zarejestrowana w Rejestrze agencji zatrudnienia (KRAZ) pod numerem 9904.