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Client Service Specialist (English and French/German)

  • By Anna Bondar
  • 2 September 2021

The candidate will join one of the biggest financial and banking institutions in the world.

To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA’s). Receives customer calls and Emails in a call centre environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.

Our client purpose – Opening up a world of opportunity – explains why they exist. They are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our client customers, their people, their investors, their communities and the planet they all share.

Your responsibilities
  • Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients

  • Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact

  • Demonstrate a sound knowledge of the payment industry and its associated processes and systems

  • Assistance in the retention the client and respond positively increasing the likelihood of new business from the client

  • Fluent in English and European Language of the country the Team services (French or German)

  • Exceptional Client focus and orientation

  • Must be able to analyse, summarise and communicate complicated problems and provide action recommendations to any level of Client and Bank escalation chain

  • Technical aptitude combined with global and corporate banking experience would be desirable

  • Broad-based knowledge of the companies and product ranges

  • Comprehensive knowledge of the banks clearing systems

  • Previous technical helpdesk experience preferred but not required

  • Euro-clearing Services / Global Cash Management

  • Experience and proficiency with web-based technologies

What our client offer
  • Stable job in professional team

  • Car parking few minutes away from the office

  • Relax room (with massage chairs and area for yoga/stretch)

  • Bicycle racks in the underground garage and around the office; showers dedicated to cyclists

  • Game room (with Xbox, PS consoles and foosball table)

  • Fresh fruit on the floor and good coffee in the kitchen

  • Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport

Note: Prepare your CV in English (PDF), fill in the form and apply! 🙂

Please include in your CV the following clause necessary for the recruitment process:

I agree to the processing of personal data that I have made available voluntarily in the recruitment process by the Administrator of personal data, i.e. Dotcommunity Spółka z ograniczoną odpowiedzialnością [Ltd.] based in Cracow, 15 Żabiniec Street, 31-215 Cracow, registered in Poland, the Cracow’s District Court – Śródmieście, XI Commercial Division of the National Court Register under number 0000468484, VAT number: 9452174499, (“Dotcommunity”) in order to carry out the recruitment process for the GLCM Client Service Specialist (English and French) position on the basis of Art.6 item 1a of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

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To apply for this job email your details to anna.bondar@dotcommunity.eu