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Production Support Technical Lead

  • By Sylwia Lupa
  • 14 October 2021
  • 14 Views

The candidate will join one of the largest banking institutions in the world.

About the project

They are looking for skilled individuals for the Production Support Team (Payments IT department). Team is responsible for technical operations of global Payments Execution, Messaging & Orchestration and Sanctions & Investigation services. Based on Site Reliability Engineering disciplines, the team work in mission critical environment across a breadth of technologies from vendor products to in-house developed micro services.

With ever increasing real-time demands of their customers their key business drivers are the availability of their platform and the stability of service.

This offer is aimed at people who are eager to work in dynamic team supporting complex application environments and to use progressive technology.

Technology

  • Required:
    • Oracle(SQL), LINUX, Bash/Python
  • Optional:
    • Java; C++; App Dynamics; Splunk; Puppet/Ansible or similar

Responsibilities

  • Providing full scope of the day to day Production Support service including resolution of the live incidents as well as post-resolution problem management activities,
  • Providing technical expertise in finding root cause of major system problems,
  • Installation of new software releases provided by the vendor,
  • Implementation of the locally developed solutions (Script Shell, Java, Bash, Phyton, Perl),
  • Support of the various testing activities related to the new implementations,
  • Working closely with various stakeholders located in different places in the world,
  • Reviewing, designing and re-engineering processes with new technologies to improve performance,
  • Designing and driving the implementation of service offerings, capability uplifts and process improvements,
  • Evaluating, developing and applying appropriate tools to analyse the architecture,
  • Participate in validating data, development, implementation, testing activities,
  • Perform data analysis of key problem areas to assist in root cause analysis and data reconciliations to identify data anomalies,
  • Contributing productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals.

Skills and experience they require

  • Fluency in English,
  • Experience of high frequency change, specifically adoption, engineering and execution of automated CICD pipelines,
  • Strong understanding of technology layers in application landscape, storage, OS, network, database, application,
  • Demonstrable, excellent, spoken & written communication skills across global organization,
  • Proven triage capability under pressure, able to make strong priority judgement at runtime balancing contending demands,
  • Technically inquisitive with progressive interest in modern engineering disciplines and techniques,
  • Understanding of customers’ needs and delivering excellent customer service,
  • Making prompt and practical business decision, even in times of ambiguity, considering various perspectives and taking responsibility for outcomes,
  • Experience in Agile/ DevOps environment and in assisting in production support.

Optional

  • Experience in Payments is an advantage.

They offer:

  • Excellent and positive work environment.
  • A stable role with a consistent set of responsibilities.
  • Career development prospects within the multi-national leading financial organization.
  • Private health care and employees’ benefits.
    • sharing the costs of sports activities, sharing the costs of foreign language classes, sharing the costs of professional training & courses, life insurance, retirement pension plan.

Note: Prepare your CV in English (PDF), fill in the form, and apply! 🙂
Please include in your CV the following clause necessary for the recruitment process:

“I agree to the processing of personal data that I have made available voluntarily in the recruitment process by the Administrator of personal data, i.e. Dotcommunity Spółka z ograniczoną odpowiedzialnością [Ltd.] based in Cracow, 15 Żabiniec Street, 31-215 Cracow, registered in Poland, the Cracow’s District Court – Śródmieście, XI Commercial Division of the National Court Register under number 0000468484, VAT number: 9452174499, (“Dotcommunity”) in order to carry out the recruitment process for the Production Support Technical Lead position on the basis of Art.6 item 1a of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)”

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