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Digital Product Manager

  • By Paulina Motowidlo
  • 18 October 2021
  • 408 Views

The candidate will join one of the largest banking institutions in the world.

This department serves millions of customers worldwide with a complete range of banking services to enable them to manage their finances and build their financial futures.

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As part of the thier team, support the effective and efficient delivery of change globally for the department by:

  • Providing architecture guidance and guardrails to ensure we have an effective operating model for delivering value to our customers
  • Business leadership for the digital platforms that provide common services to many Value Streams such as reliable and performant mobile apps, internet banking and secure access solutions
  • Building and leading a team of digital product management experts who are assigned to Value Streams and Enablers to support the development of great digital journeys and experiences
  • Ensuring a solid risk and control environment through providing risk and control advice to Value Streams and monitoring and remediating controls in line with 1LOD responsibilities

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Role Purpose (overall high level summary of the role):

This role holder is accountable for the designing, building and running digital journeys covering all products, customer types and channels across global business. This involves being part of cross functional teams (composed of analysts, designers, scrum teams) across different locations operating in a lean agile product development environment.

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As a product manager, you will be part of a team that will:

  • Represent the CUSTOMER at all times
  • FOCUS on urgent, pervasive and valuable problems to solve
  • Be CREATIVE and GET FUNDING for your ideas
  • Create COMPETITIVE products that thrive in the market
  • And that won’t rest until their products GO LIVE!

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Role Dimensions

Product Management

Manages aspects of the product life cycle enabling the product to meet the needs of customers/users and achieve financial or other targets. Acts as product owner for one or more lower-value products or services; prioritises product requirements and owns a product backlog. Analyses market and/or user research, feedback, expert opinion and usage data to understand needs and opportunities. Facilitates uptake of products by planning development of product collateral, supporting and evaluating campaigns, and monitoring product performance. Rolls out product trials and product launches.

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Requirements Management

Defines and manages scoping, requirements definition and prioritisation activities for small-scale changes and assists with more complex change initiatives. Follows agreed standards, applying appropriate techniques to elicit and document detailed requirements. Provides constructive challenges to stakeholders as required. Prioritises requirements and documents traceability to source. Reviews requirements for errors and omissions. Provides input to the requirements base-line. Investigates, manages and applies authorised requests for changes to base-lined requirements, in line with change management policy.

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Improves the Customer Experience

Encourage others to take a personal approach to each individual customer without making assumptions about their needs
Work to exceed expectations by looking for opportunities to improve the customer experience in every interaction
Actively engage with colleagues across the company to ensure that all customer’s needs are met at the first point of contact
Review and use customer feedback and complaints to make sustainable improvements the customer experience

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Understands a Broad Range of Products

Readily share your understanding of a broad range of products and channels with colleagues in your business area
Understand and describe the features and benefits of products for specific customers in our business area
Suggest product and channel enhancements that will improve the customer experience

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Understands the Marketplace

Proactively update yourself on the current trends and latest news in your area of the financial services industry and regulatory landscape
Understand the basic characteristics for the financial services markets that you work in
Learn about the factors and trends that may affect your business area

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Actively Identifies and Resolves Issues

Actively identify issues that may impact your own work objectives and implement actions to mitigate
Solve problems systematically, logically and independently and where appropriate involve supervisors
Demonstrate strong attention to detail and think laterally to identify solutions based on proven best practices or new approaches
Implement solutions within immediate scope, anticipating impacts and managing feasible action plans

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Supports People Development

Quickly familiarise new team members with the team’s purpose and expectations
Recognise and encourage the behaviours that contribute to teamwork
Give timely, honest and constructive feedback to others
Respect the contributions of all team members

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Knowledge & Experience:

Strong analytical skills, being able to translate business problems into a set of digital requirements
Ability to engage a wide range of stakeholders to agree on scope and requirements
Consumer financial services industry experience optional and understanding of Digital businesses such as travel, lifestyle, and/or other consumer product development is an advantage
Good communication skills for navigating through business requirements, differences of opinion on approach

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Note: Prepare your CV in English (PDF), fill in the form and apply! 🙂

Please include in your CV the following clause necessary for the recruitment process:

I agree to the processing of personal data that I have made available voluntarily in the recruitment process by the Administrator of personal data, i.e. Dotcommunity Spółka z ograniczoną odpowiedzialnością [Ltd.] based in Cracow, 15 Żabiniec Street, 31-215 Cracow, registered in Poland, the Cracow’s District Court – Śródmieście, XI Commercial Division of the National Court Register under number 0000468484, VAT number: 9452174499, (“Dotcommunity”) in order to carry out the recruitment process for the Digital Product Manager position on the basis of Art.6 item 1a of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

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