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Payments Operations Executive (English)

  • By Katarzyna Kwarciana
  • 13 July 2022
  • 218 Views

Our client is one of the world’s largest banking and financial services organisations. Their global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

They use the unique expertise and capabilities to provide specialised services – their people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Their Purpose – Opening up a world of opportunity – explains why they exist. They are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for customers, people, investors, communities and the planet they all share.

Your responsibilities:

  • Handle all queries accurately to achieve agreed quality standards and targets
  • Ensure that all tasks are completed in accordance with established procedures and standards
  • Identify and escalate potential showstoppers
  • Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
  • Respond to mails/queries related to process timely with a cc to the Line Manager
  • Act as a team worker

Their requirements:

  • Commercial orientation combined with a customer driven approach
  • IT literacy
  • Professional experience in shared services environment would be an asset
  • At least communicative English language skills (B2 – minimum)
  • Strong interpersonal skills
  • Strong communications skills
  • Strong organizational skills
  • Ability to work within international environment
  • Ability to work under time pressure
  • English B2
  • Other language as an asset

What they offer:

  • Stable job in professional team
  • Possibility of remote work
  • Car parking few minutes away from the office
  • In the office: Relax room (with massage chairs and area for yoga/stretch)
  • Bicycle racks in the underground garage and around the office; showers dedicated to cyclists
  • Team building events
  • Internal learning sessions
  • Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport

Note: Prepare your CV in English (PDF), adding the following clause, fill in the form and apply!  🙂
Please include in your CV the following clause necessary for the recruitment process: 

I agree to the processing of personal data that I have made available voluntarily in the recruitment process by the Administrator of personal data, i.e. Dotcommunity Spółka z ograniczoną odpowiedzialnością [Ltd.] based in Cracow, 15 Żabiniec Street, 31-215 Cracow, registered in Poland, the Cracow’s District Court – Śródmieście, XI Commercial Division of the National Court Register under number 0000468484, VAT number: 9452174499, (“Dotcommunity”) in order to carry out the recruitment process for the Payments Operations Execuvite with English position on the basis of Art.6 item 1a of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

Dotcommunity jest zarejestrowana w Rejestrze agencji zatrudnienia (KRAZ) pod numerem 9904.

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