let’s make something together

Give us a call or drop by anytime, we endeavour to answer all enquiries within 24 hours on business days.

Find us

PO Box 16122 Collins Street West
Victoria 8007 Australia

Email us


Phone support

Phone: + (066) 0760 0260
+ (057) 0760 0560

Cybersecurity Service Manager – ServiceNow

  • By Weronika Nowak
  • 17 April 2024

Join one of the world’s largest banking and financial services organisations! Our Client’s global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.


About the project:

Manage the Service Now Product Modules in the areas of ITSM, ITBM, Performance Analytics, CMDB, Business Portfolio, Knowledge Management, Continuous Improvement, Resource / Service Cost Management & Financial Services, and various workflows that the application is comprised.

The role is expected to design and implement the product strategy for cybersecurity and roadmap, provide necessary technical support to team to ensure deliverables confirming to architecture & quality standards. Act as cybersecurity technical point of contact for Service Now implementations and as the technical lead work closely with the business partners to understand the requirements and translate them to work deliverables from the team members.


What you’ll do:
  • Design and manage the product strategy, building stakeholder buy-in around the plans, commitments, and changes.
  • Lead & manage Product Roadmap, Governance calls, prepare deck and walkthrough Deck with stakeholders.
  • Work with Central Product Owners, Service Owners on platform benefits, capabilities and high level solution design to ensure product activates are aligned to wider strategic objectives. Manage the licensing, audits compliance, manages the ServiceNow relationship.
  • Define systems development projects which support the organisation’s objectives and plans.
  • Design components using appropriate modelling techniques following agreed architectures, design standards, patterns, and methodology. Identify and evaluate alternative design options and trade-offs.
  • Monitor and report on the progress of development projects, ensuring that projects are carried out in accordance with agreed architectures, standards, methods, and procedures (including secure software development).
  • Create multiple design views to address the concerns of the different stakeholders of the architecture and to handle both functional and non-functional requirements. Model, simulate or prototype the behaviour of proposed systems components to enable approval by stakeholders.
  • Design, code, verify, test, document, amend, and refactor complex programs/scripts and integration software services.
  • Provide reports on progress, anomalies, risks and issues associated with the overall product/modules & work-flows. Report on system quality and provide specialist advice to support others.
  • Use systemic thinking and creativity in devising solution options, evaluate relative costs, benefits and obstacles of potential solutions.
  • Manage user experience evaluation of systems, products, or services, to assure that the usability and accessibility requirements have been met, required practice has been followed, and systems in use to continue to meet organisational and user needs.
  • Provide planning, direction and support for new releases and deployments, leading the development / transformation pipeline.
  • Conduct risk assessment and develop mitigation plans for ServiceNow services and projects.
  • Maintain all documentations for deployment, maintenance, upgrades, and problem resolution activities.


What you need to have:
  • Min. 10 years of experience in Product / application development with at least 5 years of experience working on ServiceNow application
  • Demonstrated experience designing and implementing product strategy
  • Demonstrated experience designing and developing process-based solutions
  • Demonstrated experience building user case processes and workflows
  • Ability to transform Business Requirement into Business Process, End to End experience of ServiceNow -based application design and implementation
  • Well versed with class hierarchy, Update set hierarchy, data layer, flows, UI Action /policy, deployment, Integration, SOAP Service, implementation in ServiceNow
  • Must have good exposure to Agile and Scrum practices and methodology
  • Strong Core Java development experience
  • Excellent verbal, active listening and written communications skills along with demonstrated facilitation skills
  • Proven analytical and problem solving skills
  • ITIL
  • Application & Infrastructure Architecture (design & development) understanding.


  • Java Scripting
  • Java/J2EE skills
  • HTML
  • Angular
  • API development


What you can expect:
  • Annual performance-based bonus
  • Additional bonuses for recognition awards
  • Multisport card
  • Private medical care
  • Life insurance
  • One-time reimbursement of home office set-up (up to 800 PLN) and more
  • Corporate parties & events
  • CSR initiatives
  • Nursery and kindergarten discounts
  • Language classes
  • Professional training & courses
  • Financial support with trainings and education


Note: Prepare your CV in English (PDF), fill in the form, and apply! 🙂

Dotcommunity jest zarejestrowana w Rejestrze agencji zatrudnienia (KRAZ) pod numerem 9904.

    * - required