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IT Capacity and Reporting Specialist

  • By Weronika Drwila
  • 6 September 2022

This role resides in one of the newly established CTO agile engineering pods within the End User Services (EUS) platform. The intent of these new engineering pods is to provide a first-class user experience to client company staff, adding increased levels of automation and cloud-based management to our EUS platform. Our ambition is to deliver an industry-leading platform: Highly automated, highly self-service, highly secure, highly resilient, and highly mobile. We will do this by developing world-class automation and integrating with the wider client infrastructure environment, through the activities of the agile engineering pods.


Your responsibilities

  • Work with Key Stakeholders on the development and implementation of policies and procedures to underpin and support effective monitoring and analysis of the global EUS estate.

  • To take a lead role in EUS for the development and implementation of robust systems of

  • work/predictive tools to effectively understand, analyse and respond to endpoint demand.

  • This role is responsible for supporting EUS to efficiently deliver endpoint capacity and performance targets in a cost effective and timely manner, in conjunction with key Stakeholders.

  • Iteratively seek discrepancies and inefficiency between the capacity of Infrastructure and the demands of its customers, either in under-utilised resources or unfulfilled customer demand.

  • Introduce an analytical approach to allocation of compute resources to improve the utilisation of existing capacity in conjunction with key stakeholders through elimination of waste.

  • Present data driven observations to support the effective utilisation of resources to underpin client’s efficiency and sustainability objectives using real time dashboards or traditional reporting methods


Our requirements

  • Experience working with an Operational, Support or Engineering IT Team

  • Experience producing and delivering MI, experience in creating and analysing data sources, creating performance KPIs, dashboards, complex reports.

  • Proven Power BI,R, including analytics and reporting systems. SQL knowledge nice to have

  • Understanding of data analysis for cloud and on-prem virtualisation platforms

  • Ability to work under pressure, deliver within limited timescales, and proven ability to prioritise against competing demands

  • Strong analytical skills to quickly assess situations, impact, and options for resolution.

  • Strong Team player, comfortable with presenting to senior managers

  • Experience of working in a global team

  • Proven ability to articulate complex issues concisely, assertiveness and confidence

  • Advanced English language required


What we offer

  • The support to express your creativity

  • Stable job in professional team

  • Interesting path of career in an international organization

  • Consistent scope of responsibilities

  • Private health care, employees’ benefits

  • Possibility of remote working

  • Commutable office location

  • Casual dress code

  • Cultural exchange



  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave


Note: Prepare your CV in English (PDF), fill in the form, and apply! 🙂
Please include in your CV the following clause necessary for the recruitment process:

I agree to the processing of personal data that I have made available voluntarily in the recruitment process by the Administrator of personal data, i.e. Dotcommunity Spółka z ograniczoną odpowiedzialnością [Ltd.] based in Cracow, 15 Żabiniec Street, 31-215 Cracow, registered in Poland, the Cracow’s District Court – Śródmieście, XI Commercial Division of the National Court Register under number 0000468484, VAT number: 9452174499, (“Dotcommunity”) in order to carry out the recruitment process for the position IT Capacity and Reporting Specialist on the basis of Art.6 item 1a of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)


Dotcommunity jest zarejestrowana w Rejestrze agencji zatrudnienia (KRAZ) pod numerem 9904.