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Senior Production Support Specialist

  • By Paulina Motowidlo
  • 6 June 2022

You will join one of the largest bank in the world.


They are looking for skilled individuals for the Global Technology Center in Kraków to work as Production Support Specialist for Financial Crime Threat Management which is one of the Global Standards & Compliance areas, and aims to detect and prevent illicit actors’ access to the global financial system through constant vigilance. It aims to provide predictive and timely intelligence to inform business decisions so that we know all our customers in the widest possible sense. Its end-state vision includes a cutting edge Big Data technology and analytics platform supporting a global network of Financial Crime Threat Management (FCTM). Production Support team will ensure its 20+ IT Systems remain available, reliable and secure, and will be an integral part of a global Application Production Services Team that supports business users spread across the globe. The global team runs in the follow-the-sun support model to provide first-class application support services to their worldwide business users while maintaining work-life balance for the team members.


Your responsibilities

  • Provide full scope of Level 1 and 2 Production Support service including resolution of live incidents as well as post-resolution problem management activities (Incident Management, Service Improvement Plans),
  • Provide technical expertise in finding root cause of major system problems,
  • Oversee the resolution of problems and incidents of varying complexity to enable the operation to continue to run and deliver service effectively by eradicating recurrences with the minimum disruption to the business, (Problem Management)
  • Detect, analyze and resolve problems associated with servers, networks and applications,
  • Implementation of local developed solutions (i.e. Shell Scripting, DB procedures, etc…),
  • Support of the various testing activities related to the new implementations (Change Management).
  • Participate in production deployments related to new releases.
  • Willingness to create new knowledge articles and review existing procedures
  • Automation of existing processes and manual tasks
  • Participate in Technical and Management Calls to discuss current roadblocks and ideas in multinational environment



  • Overall knowledge of Unix, Windows servers
  • Knowledge of batch processing and automation (preferably Control – M)
  • Knowledge repository: Confluence, Wiki, SharePoint,
  • Strong experience in supporting complex and integrated application environment,
  • Experience with system implementations and organizational processes (ITIL Framework),
  • Strong communication and negotiation skills,
  • Demonstrating good problem solving, critical thinking and analytical skills leading to ability to solutionize problems,
  • Ability to work under time pressure, be resilient, troubleshoot and multi-task,
  • English proficiency to maintain write and speak communication with other IT resources around the globe and business users,
  • Availability to work on regular work shifts (Between 8:00h and 18:00h),
  • Availability to cover weekend`s and holiday`s,
  • Hands-on experience in report and analytics
  • Basic knowledge of SQL allowing to run and write new queries
  • Ability to automate, experience in Python and Bash
  • Knowledge repository: Confluence, Wiki, SharePoint, Jira, Github
  • Being proactive to take on new challenges with willingness and open mind



  • Ability to create shell scripts to automate daily tasks
  • Basic knowledge of Elastic Search will be a plus
  • Experience in GCP area and GCP certification
  • Knowledge of Splunk ITSI and SPL would be an asset
  • Python and SQL experience
  • Understanding of Appdynamics/Dynatrace


What they offer

  • Long-term job in one of the largest banking and financial services organization in the world
  • Interesting path of career in an international organization
  • Language / Studies Reimbursement Scheme
  • Professional trainings
  • An environment where you will be given space to take ownership and accountability for your work
  • A Team of professionals that will help you develop & succeed
  • Exposure on all lines of business and markets
  • Employees’ benefits: private medical and dental health care, Multisport Card, life insurance


Note: Prepare your CV in English (PDF), fill in the form, and apply! 🙂
Please include in your CV the following clause necessary for the recruitment process:

“I agree to the processing of personal data that I have made available voluntarily in the recruitment process by the Administrator of personal data, i.e. Dotcommunity Spółka z ograniczoną odpowiedzialnością [Ltd.] based in Cracow, 15 Żabiniec Street, 31-215 Cracow, registered in Poland, the Cracow’s District Court – Śródmieście, XI Commercial Division of the National Court Register under number 0000468484, VAT number: 9452174499, (“Dotcommunity”) in order to carry out the recruitment process for the Senior Production Support Specialist on the basis of Art.6 item 1a of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)”

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