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Production Support Technical Lead

  • By Honorata Majchrowicz
  • 19 May 2021
  • 523 Views

The Team:

Our client is looking for skilled individuals for the Production Support Technical Lead (Payments IT department). The team is responsible for technical operations of global Payments Execution, Messaging & Orchestration and Sanctions & Investigation services. Based on Site Reliability Engineering disciplines, the teamwork in a mission-critical environment across a breadth of technologies from vendor products to in-house developed microservices.

With the ever-increasing real-time demands of their customers, their key business drivers are the availability of their platform and the stability of service.

This offer is aimed at people who are eager to work in a dynamic team supporting complex application environments and using progressive technology.

Key Accountabilities:

  • Providing full scope of the day to day Production Support service including resolution of the live incidents as well as post-resolution problem management activities,
  • Providing technical expertise in finding root cause of major system problems,
  • Installation of new software releases provided by the vendor,
  • Implementation of the locally developed solutions (Script Shell, Java, Bash, Python, Perl),
  • Support of the various testing activities related to the new implementations,
  • Working closely with various stakeholders located in different places in the world,
  • Reviewing, designing and re-engineering processes with new technologies to improve performance,
  • Designing and driving the implementation of service offerings, capability uplifts and process improvements,
  • Evaluating, developing and applying appropriate tools to analyse the architecture,
  • Participate in validating data, development, implementation, testing activities,
  • Perform data analysis of key problem areas to assist in root cause analysis and data reconciliations to identify data anomalies,
  • Contributing productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals.

Requirements:

  • Experience in:
    • SQL queries
    • Linux commands
    • Bash/Python scripting ability, debugging and writing new scripts
    • App Dynamics
    • Knowledge of micro-services monitoring tools. Splunk (or similar)
    • Automation experience using Puppet, Ansible or similar tools,
  • Fluency in English,
  • Experience of high-frequency change, specifically adoption, engineering and execution of automated CICD pipelines,
  • Strong understanding of technology layers in application landscape, storage, OS, network, database, application,
  • Demonstrable, excellent, spoken & written communication skills across the global organization,
  • Proven triage capability under pressure, able to make strong priority judgement at runtime balancing contending demands,
  • Technically inquisitive with progressive interest in modern engineering disciplines and techniques,
  • Understanding of customers’ needs and delivering excellent customer service,
  • Making the prompt and practical business decision, even in times of ambiguity, considering various perspectives and taking responsibility for outcomes,
  • Experience in Agile/ DevOps environment and in assisting in production support.
  • Ability to lead technical conversations with various technical support groups
  • Experience in managing a wide spectrum of stakeholders and show ability to manage upwards
  • Experience in managing the technical team

Nice to have:

  • Experience in Payments is an advantage
  • Be part of a dynamic IT environment

They offer:

  • Parking few minutes away from the office,
  • Relax room (with massage chairs and area for yoga/stretch)
  • On-site medical consultations in the office,
  • Childcare policy,
  • Bicycle racks in the underground garage and around the office; showers dedicated to cyclists,
  • Game room (with Xbox, PS consoles and foosball table),
  • Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport,
  • Work and Learn from teams with mature process and tools to ensure the best in class deliverables,
  • Casual dress code.

Note: Prepare your CV in English (PDF), fill in the form, and apply!

Please include in your CV the following clause necessary for the recruitment process:

“I agree to the processing of personal data that I have made available voluntarily in the recruitment process by the Administrator of personal data, i.e. Dotcommunity Spółka z ograniczoną odpowiedzialnością [Ltd.] based in Cracow, 15 Żabiniec Street, 31-215 Cracow, registered in Poland, the Cracow’s District Court – Śródmieście, XI Commercial Division of the National Court Register under number 0000468484, VAT number: 9452174499, (“Dotcommunity”) in order to carry out the recruitment process for the Production Support Technical Lead position on the basis of Art.6 item 1a of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)”

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To apply for this job email your details to kamila.baran@dotcommunity.eu