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Head of Compliance CoE

  • By Sylwia Lupa
  • 2 August 2021

The candidate will join one of the largest banking institutions in the world.

Compliance is a global function that brings together all aspects of regulatory conduct and financial crime compliance. Acting as risk stewards, and supported by a range of specialist teams, we work together with the business and leverage advanced technology to help the company navigate a complex regulatory landscape and embed a sustainable approach to compliance risk management that supports safe growth. Compliance aspires to continuously raise the bar and set leading standards across the industry to help safeguard its customers and the communities within which it operates.

The Head of Compliance CoE is the senior accountable executive responsible for ensuring that the company’s newly established Compliance CoE for Continental Europe is effective in supporting the company’s local Compliance operations (10+ countries) across the Region in identifying, managing and mitigating Regulatory Conduct, Financial Crime and Fraud risks. The newly established CoE team in Krakow is a crucial part of the company’s EMEA Compliance strategy. As Head of Compliance CoE, your key responsibilities are:

  • To act as the lead of the to be established Compliance CoE in Krakow, in relation to Regulatory Conduct, Financial Crime and Fraud risks.
  • To ensure the Compliance CoE team successfully provides Compliance policy and advisory services to the 1LoD and 2LoD in countries across Continental European region, in order to ensure clear understanding of compliance risk exposure with respect to clients, transactions and products in areas such as Customer Due Diligence, Product Governance, Policy and Regulatory Developments, Conduct, Employee Compliance, Anti-Bribery &Corruption, Country/Regional Compliance project support, etc.
  • Lead the Compliance CoE team, establishing guiding principles and strategic operational objectives, owning budgeting and managing costs, headcount and resources to ensure that the teams are fit for purpose and that the delivery of its critical services to the Group is both effective and cost-efficient.
  • Fostering a positive culture of compliance by working proactively with the compliance professionals to ensure that best practices are followed in accordance with the applicable laws, rules, regulations, and internal policy.
  • Assist Country Chief Compliance Officers (CCOs), the leadership of the CE Compliance function (CE CCO, Regional LoB CCOs, etc.), and other colleagues on all material compliance related matters across the Continental European region.
  • Provide technical leadership and support technical excellence by searching out external best practice, monitoring technical and industry developments, sharing knowledge and encouraging others to do the same in the best interests of the company and its customers.
  • Lead and encourage constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with the company’s diversity policy and/or the best interests of the business and its customers.
  • Negotiate with conflicting key stakeholders to identify solutions to complex low-medium risk issues.
  • Collaborates and builds positive stakeholder and business relationships providing regular updates to identify solutions to high priority issues affecting relevant activities.

Principal Accountabilities:
Impact on the Business/Function

  • Oversee the critical Compliance policies and systems that impact the Compliance CoE and ensure that the Group’s exposure to Regulatory Conduct, Financial Crime and Fraud risks is managed in a commercially sensitive, practical and cost effective manner.
  • Provide advice and support on Regulatory Compliance, Financial Crime and Fraud risks to countries, senior management, Compliance colleagues and others.
  • Membership of relevant HBCE forums.
  • To promote and sustain a risk management culture in alignment with Compliance roles as the 2LoD.
  • To provide advice and guidance which enables the Business to manage regulatory risk effectively, and to escalate more complex queries in a timely and seamless manner.
  • To proactively identify and support in the management of significant new or emerging risks.
  • To track the resolution of subsequent risk management actions as appropriate.
  • Ensure the identification and implementation of best practice to enable the highest operational standards.
  • Define and adopt best practice through collaborating with our key business partners.

Customers / Stakeholders

  • Reporting to Continental Europe CCO function (functionally) and the Krakow GSC Head (entity) on Regulatory Conduct, Financial Crime and Fraud risks matters.
  • Country CCOs and their teams.
  • Compliance and LoB staff in Continental Europe.
  • Foster positive and professional working relationships with others throughout the Group including within other functions.
  • Close collaboration with the other teams within Continental Europe Compliance in the Region.
  • Build strong relationships, adopting a joined up approach, to deliver Compliance services at pace and with minimum conflict.
  • Ensure that positive relationships are maintained with other external stakeholders relevant to the Compliance agenda.

Leadership &Teamwork

  • Provide leadership to and develop the Compliance CoE team, liaising closely with functional reports. The role holder will have functional responsibility for the management of all Compliance Policy and Advisory FTEs in the Compliance CoE (~12 FTEs).
  • Maintain and develop positive and professional working relationships with senior business managers and Compliance and Business colleagues at Local, Regional and Global level.
  • Create an environment for the delivery of consistent performance measurement, training, career management and succession planning across the Compliance CoE capability, and set expectations, share best practice and manage, monitor, coach and develop team members to ensure that they maximise their performance, meet the required standards, and continuously develop their capabilities and experience.
  • Establish a strategy for the sharing of Compliance risks, knowledge and best practice across the CoE and the wider CE Compliance Function and Group.
  • Support and encourage constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action.
  • To share insights on repeatable business queries and escalate complex queries in a timely and seamless manner.
  • Support development and communicate a clear vision for Compliance CoE that is aligned to the overall company’s vision, values and goals, and inspires and engages people to create an inclusive, high performing, customer- centred culture.

Operational Effectiveness & Control

  • Agree and oversee the implementation, embedding and monitoring of the adherence to the Compliance FIM in the Compliance CoE.
  • Monitor and assess the resourcing, costs and spend of the Compliance CoE team.
  • Consistently apply policy and governance frameworks, procedures, practices and standards to ensure quality, effective compliance advice and guidance.
  • Support the continuing development, implementation and improvement of the processes, capabilities, capacity and infrastructure needed to effectively manage Compliance risks in a changing environment.
  • Develop and produce comprehensive MI, and critically review this, in order to create meaningful assessments of team performance in order to provide comfort to Regional and Country Compliance teams.
  • Ensure compliance with all relevant internal and external rules, regulations, and procedures that apply to Compliance.
  • Ensure that reporting is efficient, pertinent and addresses stakeholder needs and Group requirements as well as provides an accurate view of the CoE operating environment.
  • Make use of relevant systems, taking appropriate action, if necessary, regarding reportable events or regulatory inspections or regulatory developments.
  • Assist the business with the preparation of manuals and procedures (regulatory conduct and fiancial crime compliance input only) as required.

Management of Risk (Operational Risk / FIM requirements)

  • The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
  • This will be achieved by consistently displaying the behaviours that form part of the values and culture and adhering to the company’s risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and/or external regulators.
  • The company operates in a complex and challenging regulatory environment. There is significant challenge in striking a balance between the demands of regulators and the Group’s customers and shareholders.
  • Global Compliance is experiencing a period of rapid and deep change impacting the structure and operation of the function itself.
  • The role holder must be able to work through change in a safe and structured way in order to drive a strong Compliance risk management culture. This will be achieved by:
    • Continuously reassessing risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
    • Ensuring all actions take account of the likelihood of operational risk occurring, addressing areas of concern in conjunction with relevant business and 2LoD colleagues.

Observation of Internal Controls (Compliance Policy / FIM requirements)

  • The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.
  • The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
  • The role holder is accountable for setting the ‘tone at the top’ which underpins the principles of a positive and effective internal control environment. They should exhibit leadership and direction to their team for establishing and maintaining an effective internal control environment, including the development and management of policies and procedures where appropriate. The role holder should also ensure that suitable processes are put in place to review and oversee that internal control environment against those policies.


  • The role holder is expected to provide assistance, solutions and recommendations, and from time to time make decisions appropriate to their areas of responsibility. Critical thinking, analysis and working openly and collaboratively with their line management and team colleagues within the GSC and with key stakeholder teams (internal and external to Compliance) at regional and country level is required.
  • Degree or equivalent professional qualification in law, economics, accountancy or similar field.
  • Significant experience as a senior compliance manager across all areas of Compliance risk within a global firm or as a regulator, in the international financial services industry.
  • Strong knowledge of European regulatory requirements.
  • Significant leadership experience and an experienced strategic thinker.
  • Excellent communication and influencing skills (strong written and oral communication skills demonstrated by a history of writing reports and making oral presentations to senior staff).
  • Ability to develop practical, cost effective solutions to complex global issues.
  • Detailed and extensive knowledge of the Group structure, its business and personnel, and the company’s corporate culture.
  • Understanding of the purpose, value, culture and fundamentals of the Compliance function
  • Proficient in dealing with senior and executive sponsors and rationalizing across differing priorities.
  • Ability to work effectively under pressure with competing and rapidly changing priorities is essential.
  • Sound Judgment.

They offer

  • Excellent and positive work environment.
  • A stable role with a consistent set of responsibilities.
  • Career development prospects within the multi-national leading financial organization.
  • Private health care and employees’ benefits.
    • sharing the costs of sports activities, sharing the costs of foreign language classes, sharing the costs of professional training & courses, life insurance, retirement pension plan.

Note: Prepare your CV in English (PDF), fill in the form, and apply! 🙂
Please include in your CV the following clause necessary for the recruitment process:

“I agree to the processing of personal data that I have made available voluntarily in the recruitment process by the Administrator of personal data, i.e. Dotcommunity Spółka z ograniczoną odpowiedzialnością [Ltd.] based in Cracow, 15 Żabiniec Street, 31-215 Cracow, registered in Poland, the Cracow’s District Court – Śródmieście, XI Commercial Division of the National Court Register under number 0000468484, VAT number: 9452174499, (“Dotcommunity”) in order to carry out the recruitment process for the Head of Compliance CoE position on the basis of Art.6 item 1a of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)”

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To apply for this job email your details to sylwia.lupa@dotcommunity.eu