Role Purpose

GLCM Digital E-banking Specialist is responsible for handling related queries received both via phone and Email from GBM and CMB customers. The queries are to be handled in accordance with procedures, values and standards of the company by providing high quality service to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA’s).

Key Accountabilities

• Lead an open, professional written and oral communication with the customers, stakeholders and internal teams aiming to resolve even challenging inquiries to customers satisfaction in line with the guidelines set

• Demonstrate knowledge of features, benefits and procedures

• Resolve customer queries received via phone/Email in a professional, timely and accurate way
• Process customer instructions accurately to achieve agreed quality standards and targets on all the processes worked

• Supporting in maintaining operational risk and internal standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators

Requirements

• Fluency in English and French
• Previous experience in client facing role is essential, preferably in multinational environment
• Excellent communication skills and client oriented attitude
• Computer and online proficiency
• Banking and/or payments knowledge would be desirable
• Ability to learn quickly, retain and transfer knowledge appropriately
• Excellent organizational and time management skills
• Ability to work independently and under pressure of time while adhering to global procedures and guidelines
• Ability to multi-task, depending on the criticality of the tasks
• Ability to communicate effectively with various international teams and stakeholders
• Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn
• Proven track record of strong focus towards high levels of Quality and Customer Service

They offer

• Stable job in professional team
• Interesting path of career in an international organization
• Consistent scope of responsibilities
• Private health care, employees’ benefits

Note: Prepare your CV in English (PDF), fill in the form and apply! 🙂

Please include in your CV the following clause necessary for the recruitment process: 

I agree to the processing of personal data that I have made available voluntarily in the recruitment process by the Administrator of personal data, i.e. Dotcommunity Spółka z ograniczoną odpowiedzialnością [Ltd.] based in Cracow, 15 Żabiniec Street, 31-215 Cracow, registered in Poland, the Cracow’s District Court – Śródmieście, XI Commercial Division of the National Court Register under number 0000468484, VAT number: 9452174499, (“Dotcommunity”) in order to carry out the recruitment process for Digital E-banking Specialist position on the basis of Art.6 item 1a of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)