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Client Service Specialist (English and Czech)

  • By Magdalena Waśkowska
  • 23 August 2021

Our client is one of the world’s largest banking and financial services organisations. Their global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

Their use the unique expertise and capabilities to provide specialised services – people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Their Purpose – Opening up a world of opportunity – explains why they exist. They are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for their customers, their people, their investors, their communities and the planet they all share.

Your responsibilities
  • Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.

  • Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.

  • Demonstrate a sound knowledge of the payment industry and its associated processes and systems.

  • Assistance in the retention the client and respond positively increasing the likelihood of new business from the client.

Their requirements
  • Fluent in English and Czech.

  • Exceptional Client focus and orientation.

  • Interpersonal, verbal and written communication skills.

  • Ability to communicate efficiently with local and global teams.

  • Excellent organizational and time management skills.

  • Ability to multi-task, depending on the criticality of the tasks.

  • Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.

  • Comprehensive knowledge of the banks clearing systems would be desirable but not required.

  • Previous technical helpdesk experience preferred but not required.

  • Experience and proficiency with web-based technologies.

What they offer
  • Stable job in professional team,

  • Car parking few minutes away from the office,

  • Relax room (with massage chairs and area for yoga/stretch),

  • Bicycle racks in the underground garage and around the office; showers dedicated to cyclists,

  • Game room (with Xbox, PS consoles and foosball table),

  • Fresh fruit on the floor and good coffee in the kitchen,

  • Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport.

Note: Prepare your CV in English (PDF), fill in the form and apply! 
Please include in your CV the following clause necessary for the recruitment process
I agree to the processing of personal data that I have made available voluntarily in the recruitment process by the Administrator of personal data, i.e. Dotcommunity Spółka z ograniczoną odpowiedzialnością [Ltd.] based in Cracow, 15 Żabiniec Street, 31-215 Cracow, registered in Poland, the Cracow’s District Court – Śródmieście, XI Commercial Division of the National Court Register under number 0000468484, VAT number: 9452174499, (“Dotcommunity”) in order to carry out the recruitment process for the Client Service Specialist (English and Czech) position on the basis of Art.6 item 1a of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)


To apply for this job email your details to magdalena.waskowska@dotcommunity.eu