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Change Tooling Lead

  • By Magdalena Waśkowska
  • 10 August 2022

Our client is one of the world’s largest banking and financial services organisations. Their global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

The company is global finance, operations, risk and technology centre. They use their unique expertise and capabilities to provide specialised services – people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Their Purpose – Opening up a world of opportunity – explains why they exist. They are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for their customers, people, investors, communities and the planet they all share.

About department

  • Protect: To protect the data they need robust policies for data management and enhanced governance e.g. data that is consumed from a trusted source, meets quality standards, and complies with regulatory obligations.

  • Connect: Move to a data-led culture through enhanced training including on the job opportunities. Their talent is the glue between protecting data and unlocking value for customers.

  • Unlock. Value is unlocked when they deliver on the opportunities their well-managed data presents e.g. improving customer / colleague experience, increasing revenue, commercialising data, optimising capital, enhancing risk management or reducing costs.

  • The Change Tooling Lead supports all above pillars of the strategy.

Key priorities include:

  • The Change Tooling Lead will work on the end to end flow of a broad range of data & analytics initiatives, to deliver real business value. These roles will engage with business stakeholders to develop a shared understanding of the problem, assisting data analysts and engineers in acquiring and processing data. They need people with experience of the full range of data & analytics business analysis skills, from supporting the development of business cases, gathering requirements, documenting solution designs and testing.

  • The Change Tooling Lead is expected to be adaptable and move between Data Transformation Programmes as required.

Your responsibilities

  • Provides expertise in Agile engineering practices (e.g. Scrum, Kanban, LEAN) as well as Disciplined Agile and SAFE framework experience

  • Provides expertise in DevOps pipeline tools like Jenkins and Ansible

  • Leads Agile engineering teams using DevOps practices such as test automation, continuous integration and continuous deployment

  • Contributes to the IT Portfolio and Programme Management practice.

  • Provides insight as to how a BA should learn and progress throughout the organisation.

  • Drives adoption of the practice across the BA community

  • Works within most critical and complex Technology projects – likely to span across multiple business units and/or geographies

  • Supports and guides the Product Owner to create/evolve Product roadmap, creation of epics and writing of user stories and managing the product backlog

  • Create analysis of customer journeys and product functionality

  • Helping define and track metrics and Key Performance Indicators for the product

  • Drive the Agile Team performance and outcome metrics as required

  • Engages with senior technology project and technology programme managers as well as product owners

  • Provides a high level of expertise in multiple technical capabilities and competencies such: as cloud, mobile, digital, security, core banking, micro services, capacity management and architecture platforms

  • Provides expertise in process and is considered an authority in multiple areas, such as: disciplined Agile software delivery, production support processes, continuous DevOps pipelines

  • Understands risk exposure to the bank and help senior colleagues manage it

  • Assures delivery through the entire life-cycle of the project of user requirements through to liv

  • Drives measurable continuous improvement into all delivery environments across all disciplines

Their requirements

  • Experience of managing a multidisciplinary teams across the globe

  • Experience of delivering user requirements in Jira and Qlik (or a similar data visualisation tool)

  • Experience of working / negotiating with senior stakeholders from across the globe to agree and prioritise requirements

  • Experience of performing QA on work completed by the team

  • Technical experience of extracting and ingesting data

  • Good understanding and implementation of data quality controls

  • Should be a self-starter, able to solve complex problems


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

    Note: Prepare your CV in English (PDF), fill in the form and apply! 🙂

    Please include in your CV the following clause necessary for the recruitment process:

    “I agree to the processing of personal data that I have made available voluntarily in the recruitment process by the Administrator of personal data, i.e. Dotcommunity Spółka z ograniczoną odpowiedzialnością [Ltd.] based in Cracow, 15 Żabiniec Street, 31-215 Cracow, registered in Poland, the Cracow’s District Court – Śródmieście, XI Commercial Division of the National Court Register under number 0000468484, VAT number: 9452174499, (“Dotcommunity”) in order to carry out the recruitment process for the Change Tooling Lead position on the basis of Art.6 item 1a of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)”

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    Dotcommunity jest zarejestrowana w Rejestrze agencji zatrudnienia (KRAZ) pod numerem 9904.